Services
Managed Service Operations
On Site Fleet Maintenance
Minimise downtime and maximise workforce productivity, with an onsite dedicated on-site engineer.
Our Canon Onsite Fleet Maintenance service offers one or more full time equivalent engineers to deliver an enhanced break/fix service and ongoing user training within your own environment.
By increasing device uptime and responding faster, you will have the support you need to optimise your fleet and help to decrease downtime. With more devices available, this creates the opportunity for higher productivity and better end-user satisfaction.
On site Fleet Operations
Provide a full-time on-site resource to take care of fleet operations, from consumables replacement to fixing issues, freeing up your internal teams.
When it comes to printer fleet operations, you want maximum efficiency. But your internal teams are spending time replacing toner and paper, dealing with waste, and trying to fix issues on-site. This means they are not optimising the uptime of the fleet. Canon’s On-site Fleet Operation service provides on-site resources to take care of these activities.
Enterprise Service Desk
Get peace of mind, with a single point of contact for application support and remote event monitoring.
Count on a single, centralised location for service communications. The Enterprise Service Desk (ESD) Single Point of Contact (SPoC) gives Service Desk Agents a complete view of every ticket and a smoother workflow. Get a more seamless experience at a time when you just want an issue resolved. And, with many of the automation features of Canon integration and portal access, jobs can be prioritised and resolved more efficiently.
Business Relationship Management
A dedicated resource to manage your print infrastructure, comprised of a Client Service Manager
This service provides a single point of contact for all fleet management queries and incident escalations. This includes fleet management reporting to enable you to gain best value from your print solution, in line with your MPS Optimisation Policy.
- Client Service Manager (CSM) – a dedicated on-site resource who will be a SPoC for all service queries, providing escalation management and an enhanced level of service management by ensuring agreed SLAs and KPIs are monitored and met, including major incident management and problem escalation.
Related Services
Running a print fleet, especially across many sites, can be a tough challenge. Our range of managed services help deliver optimum performance.
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Services
Managed Fleet Services
A complete service package that will provide you with the assurance that the fleet is continually available with minimum disruption, has sufficient capacity and is protected from security threats.