STAY AHEAD WITH
THE NEW CPS

Canon Professional Services is now a paid product support service, designed to protect your business against the unexpected, so you and your team can concentrate on your craft.

Corporate

WHAT’S CHANGING?

We have redesigned CPS to ensure that nothing was left out. Proactive hands-on support, discounts, maintenance plans and much, much more.

HOW TO MIGRATE YOUR ACCOUNT

Tell us if you are
a Business

Create a Business Account and validate your company information. You can use a new email address or keep your current one.

Move your products to your business account

You can move all your products to your new Business Account or choose to keep some on your current account.

Choose your CPS level

Once all your product points are validated, choose the CPS level that would best support your business.

Pay the invoice

Receive VAT invoice and start using membership benefits.

GET THE PROFESSIONAL ADVANTAGE

Enjoy up to 20% off

Top tier of CPS membership will give you 20% discount on all repairs, service and maintenance on your final bill. So you can keep your equipment fully operational for less.

Unlimited free shipping

Get unlimited, free next business day shipping whenever you send your products to Canon, to ensure your team never falls behind while your products are with us.

Best in class maintenance

Plan ahead, prevent breakdown, and keep your product performing at top level when you need them most by sending us your product for maintenance during downtime.

Dedicated CPS support line

Get priority access to our professional product support service that works quickly to your business needs, resolving any potential equipment issues.

Expert business sessions

Get the most out of our live sessions, with advice and practical tips from industry experts.

Professional community

Become part of a community of leading pros who push themselves to perform at ever higher levels.

All benefits are subject to Terms of Use

Plans that work for you

Canon Camera

Small & Medium Businesses

Best suited for freelancers and small to medium sized businesses

Silver
Gold
Platinum

Annual Fee

€100 excl VAT
€200 excl VAT
€350 excl VAT

Qualification Points

500 – 999
1000 – 1599
1600+

Service Discount

Applies on all services and repairs

10%
15%
20%

Unlimited Inbound & Return Shipping

Next Business day

Included
Included
Included

Maintenance Allowance

Applied to full price service

€100
€200
€350

Fast Track Servicing for EOS & lenses

5 days
3 days
2 days

Fast Track Servicing for Video & Cinema

5 days
5 days
5 days

Upon request

Repair only

No
Upon request if service
time exceeded
By request

CPS Priority Helpdesk

Yes
Yes
Yes

CPS community benefits

- Coaching Sessions
- Member only offers
- Professional Community
- Welcome pack

Yes
Yes
Yes

Corporate

Corporate

For medium to large organisations owning between 25 & 250 units of equipment

Corporate C
Corporate B
Corporate A

Annual Fee

€1000 excl VAT
€3000 excl VAT
€5000 excl VAT

Two Year Fee

5% Multi-Year Discount

€1900 excl VAT
€5700 excl VAT
€9500 excl VAT

Three Year Fee

10% Multi-Year Discount

€2700 excl VAT
€8100 excl VAT
€13500 excl VAT

Qualification Points

2500 - 4499
4500 - 10,000
10,000

Service Discount

Applies on all services and repairs

20%
20%
20%

Unlimited Inbound & Return Shipping

Next Business Day

Included
Included
Included

Maintenance Allowance

Applied to full price service

€1,000
€2,000
€3,000

Fast Track Servicing for EOS & Lenses

3 days
3 days
3 days

Fast Track Servicing for Video & Cinema

5 days
5 days
5 days

Backup Loans

Repair only

Upon request if service
time exceeded
Upon request if service
time exceeded
Upon request if service
time exceeded

CPS Priority Helpdesk

Yes
Yes
Yes

CPS community benefits

- Coaching Sessions
- Member only offers
- Professional Community
- Welcome pack

Yes
Yes
Yes

Onsite maintenance day

0
1
2

Technical Skills product training

Yes
Yes
Yes

FREQUENTLY ASKED QUESTIONS

What are the changes to CPS?

Over the years, CPS has proven to be a comprehensive support programme that helps Canon customers keep their equipment on track, and now the programme is evolving into a dedicated resource for professionals and businesses, adding a new range of benefits to the various membership levels. CPS membership is paid annually and offers various tiers for self-employed professionals, small and medium businesses as well as corporate packages for larger businesses. Multiple employees of the same organisation can access and use the benefits and support of Canon Professional Services at the same time.

Why is Canon introducing an annual membership fee to CPS?

Our products are their business tools for a lot of our professional customers. They rely on our gear and many use in harsh conditions - it’s part of their job. Downtime can mean a loss of income for professionals. So, we have decided to refocus CPS to concentrate on these working professionals and businesses, and deliver the service they truly need. We have introduced an annual membership fee that will help us set up a service framework able to deliver a value beyond the cost. The new benefits include yearly allowance for regular service, discount on all repairs, unlimited next business day shipping, business coaching sessions and much more.
The set of services will appeal to those who need and understand the value of service & support to help them do business.

Who is eligible to register?

Canon Professional Services is open to any individual registered as a business or any company who use Canon equipment for their image creation needs, from professional photographers/videographers to creators and producers to any size of organisation.

Why should I sign up?

We know that for any type of content creation, there’s always the threat of the unexpected. Even with the best preparation, creativity and productivity can sometimes get derailed. Our goal is to keep offering peace of mind, keeping your kit running as it should.

How do I register for this? Will my account be rolled over automatically?

Customers need to create a Canon business account and indicate what products they would like to move to their business account. Once products are moved and points allocated, all applicable membership packages will be available for purchase.

If I don’t need / don’t qualify for paid CPS – what should I do?

For hobbyists and enthusiasts, Canon has launched Canon Club - a community platform for like-minded creatives, where members can learn, explore and get inspiration from fellow Canon enthusiasts whilst accessing exclusive benefits.

In which countries will CPS change?

Countries that will be offereing the full paid CPS Programme are: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden and United Kingdom

When are these changes happening to CPS?

Starting from February 2023 and throughout 2023

What benefits do I get in Canon Club?

As a member of Canon Club you get access to a dedicated community, fast track servicing (subject to surcharge), access to Canon Ambassadors, exclusive learning content, tips and tricks, up to 10% maintenance discount*, selected Canon and Partners offers and exclusive invites to events.*selected countries only