Already a Canon Owner? Register your product for software and firmware updates and opt in to receive personalised tips and exclusive offers

Register Now

Support

Canon VB-R11

Download software, firmware and manuals and get access to troubleshooting resources for your network camera.

Drivers

For certain products, a driver is necessary to enable the connection between your product and a computer. On this tab, you will find the applicable drivers for your product or in the absence of any drivers, an explanation of your product's compatibility with each operating system.

Helpful Information : To access software, manuals and other content please use the tabs above.

Software

Software is an optional download that enables advanced functionality and helps you to get the most out of your product. On this tab, you can view and download the available software for your product.

Software

Software is an optional download that enables advanced functionality and helps you to get the most out of your product. On this tab, you can view and download the available software for your product.

Manuals

Manuals for your product or software are listed below.

Apps & Functions

On this tab, you can view the available Apps and functions that are compatible with your product.

Firmware

Firmware is permanent software which is installed on your product and enables it to function correctly. Canon may periodically release updates to this firmware and if there is an update available, this can be downloaded below.

FAQs & Help

On this tab you can find a selection of FAQs and other helpful information that can assist you with your question or issues.

Important Information

On this tab you can find a selection of FAQs that we feel are important to bring to your attention.

Error Codes

An error code or message may appear on your product for different reasons. Using the the search box you can access helpful information regarding your specific error code that will explain the cause and provide you with the necessary steps for how to proceed.

Specifications

Below are all the technical specifications for this product.

Individual Software

Audio Samples

File version: 1.0

|

Release date: 26 April 2022

These are audio samples that can be registered as alarm sounds for Canon network cameras.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Recorded Video Utility Ver.1.4.0

File version: 1.4.0

|

Release date: 26 April 2022

This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera.

Operating system(s)
Windows 11
Windows 10 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
简体中文

Sample pages for publishing video on homepages

File version: 1.0.1

|

Release date: 29 August 2019

These are sample pages for publishing video of Canon network cameras on users' homepages.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Bundled software installer (vbr13-me20fshn) Ver.7.4.2

File version: 7.4.2

|

Release date: 08 August 2019

Bundled software installer Ver. 7.4.2 included with VB-R13VE/VB-R13/VB-R12VE/VB-M50B/VB-H652LVE/VB-H651VE/VB-H651V/VB-H761LVE-H/VB-H761LVE/VB-H760VE/VB-H751LE-H/VB-H751LE/VB-R11VE/VB-R11/VB-R10VE/VB-M641VE/VB-M641V/VB-M640VE/VB-M640V/VB-M741LE-H/VB-M741LE/VB-M740E/ME20F-SHN.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Recorded Video Utility Ver.1.3.1

File version: 1.3.1

|

Release date: 08 August 2019

This utility is used for viewing and managing the videos recorded on the memory card mounted in the camera.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Root certificate installer Ver. 1.0.1

File version: 1.0.1.1

|

Release date: 08 August 2019

With this installer, digital certificate to use Canon Network Camera software can automatically be registered.

Operating system(s)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Camera Management Tool Ver.2.4.2

File version: 2.4.2

|

Release date: 08 August 2019

This tool is software for the initial setup and maintenance of Canon network cameras.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)
Windows Server 2016 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Polski
Türkçe
日本語
한국어
ไทย
简体中文

Network Video Recording Software RM-Lite v4.5 Upgrade Software

File version: 4.5

|

Release date: 08 September 2017

RM-Lite is a software product family used to monitor multiple locations using network cameras and to record and play back video from the cameras.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 8 (32-bit)
Windows 8 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Vista (32-bit)
Windows Vista (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Türkçe
日本語
ไทย
简体中文

ONVIF Utility Tool for Canon Network Cameras

File version: v1.0.0

|

Release date: 19 April 2017

This tool enables the configuration of default ONVIF media profiles in Canon network cameras.

Operating system(s)
Windows 10 (32-bit)
Windows 10 (64-bit)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 8 (32-bit)
Windows 8 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)

Language(s)
English

Admin Tools Certificate Installer Ver. 4.2.0.1

File version: 4.2

|

Release date: 16 November 2016

This installer automatically registers the digital certificates for using Admin Viewer and Admin Tools.

Operating system(s)
Windows 8.1 (32-bit)
Windows 8.1 (64-bit)
Windows 7 (32-bit)
Windows 7 (64-bit)
Windows Vista (32-bit)
Windows Vista (64-bit)
Windows Server 2008 (32-bit)
Windows Server 2008 (64-bit)
Windows Server 2008 R2 (64-bit)
Windows Server 2012 (64-bit)
Windows Server 2012 R2 (64-bit)

Language(s)
English
Français
Español
Italiano
Deutsch
Русский
Türkçe
日本語
简体中文

You might also need...

Contact Us

Contact us for telephone or e-mail support

Service & Repair

Book a service, send a product for repair, or find out more about our service and repair process

Recycling

Learn more about Canon's Cartridge Recycling Programme

Canon Account

Register your product and manage your Canon account