There is a yellow exclamation mark (!) next to my digital still camera in Device Manager. When I select Properties I get the message: "Windows cannot load the device driver for this hardware because a previous instance of the device driver is still in memory. (Code 38)".

FAQ ID: 56271

Release date: 11 July 2008

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Helpful Information

Solution

This error code is often caused by other USB devices, especially by scanners.

If there is a scanner connected to your PC, please disconnect it and access your camera again. If this does not work, uninstall the driver of your scanner and try to access your digital camera again.

Applicable Models

  • Digital IXUS
  • Digital IXUS 300
  • Digital IXUS V
  • PowerShot 30T
  • PowerShot 350
  • PowerShot 600
  • PowerShot A10
  • PowerShot A100
  • PowerShot A20
  • PowerShot A5
  • PowerShot A5 Zoom
  • PowerShot A50
  • PowerShot G1
  • PowerShot Pro70
  • PowerShot Pro90 IS
  • PowerShot S10
  • PowerShot S20
  • PowerShot S40

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