Workaround when the camera cannot be detected by Windows 7
FAQ ID: 8200757700
Release date: 24 July 2015
Solution
If the camera is not recognized correctly in a Windows 7 environment due to some unknown causes, follow the procedures below to delete the camera's device driver, and then reinstall it.
REFERENCE
If the camera is not recognized by the CameraWindow software, please check whether any of the following cases may be a remedy to the problem.
- The supported software version may differ depending on the camera you use and the operating system installed on the computer.
- When using a camera or computer that differs from the model used initially, please download the supported version of CameraWindow. Versions of the CameraWindow for a variety of cameras/operating systems can be downloaded from the Canon homepage.
NOTE
Importing problems may occur if there are too many images (more than 1,000) on the memory card.
In this case, use a memory card reader to import the images.
- In this section, [PowerShot A3100 IS] is used as an example to explain the operations. Depending on your model, the position of buttons, screen indications, and setting items may vary.
1. Connect the [DIGITAL Terminal] to the PC's USB terminal by using the [Interface Cable] that came with your camera.
Camera's [DIGITAL Terminal]
[Interface Cable]
PC's USB terminal
2. Press the <Power> button on the camera.
3. Click [Start] (
), right-click [Computer], click [Properties], and then click [Device Manager].
4. The following window appears.
Double-click [Other devices] or [Portable Devices].
NOTE
- If [Other devices] or [Portable Devices] is not displayed, there may be other causes.
5. The following window appears.
Select the model name of your camera, or select [Canon Camera], and then click the [Uninstall] (
) button in the upper section of the screen.
NOTE
- If the model name of your camera or [Canon Camera] is not displayed, there may be other causes.
6. The following window appears.
Click [OK].
7. Click the [Scan for hardware changes] (
) button.
8. A new device driver is now installed.
Applicable Models
- DIGITAL IXUS 870 IS
- Digital IXUS 100 IS
- Digital IXUS 110 IS
- Digital IXUS 120 IS
- Digital IXUS 200 IS
- Digital IXUS 30
- Digital IXUS 40
- Digital IXUS 400
- Digital IXUS 430
- Digital IXUS 50
- Digital IXUS 500
- Digital IXUS 55
- Digital IXUS 60
- Digital IXUS 65
- Digital IXUS 70
- Digital IXUS 700
- Digital IXUS 75
- Digital IXUS 750
- Digital IXUS 80 IS
- Digital IXUS 800 IS
- Digital IXUS 82 IS
- Digital IXUS 85 IS
- Digital IXUS 850 IS
- Digital IXUS 860 IS
- Digital IXUS 90 IS
- Digital IXUS 900 Ti
- Digital IXUS 95 IS
- Digital IXUS 950 IS
- Digital IXUS 960 IS
- Digital IXUS 970 IS
- Digital IXUS 980 IS
- Digital IXUS 990 IS
- Digital IXUS II
- Digital IXUS IIs
- Digital IXUS Wireless
- Digital IXUS i
- Digital IXUS i zoom
- Digital IXUS i5
- Digital IXUS i7 zoom
- IXUS 1100 HS
- IXUS 115 HS
- IXUS 125 HS
- IXUS 132
- IXUS 135
- IXUS 140
- IXUS 220 HS
- IXUS 230 HS
- IXUS 240 HS
- IXUS 255 HS
- IXUS 310 HS
- IXUS 500 HS
- IXUS 510 HS
- PowerShot A1000 IS
- PowerShot A1100 IS
- PowerShot A1200
- PowerShot A1300
- PowerShot A1400
- PowerShot A2000 IS
- PowerShot A2100 IS
- PowerShot A2200
- PowerShot A2300
- PowerShot A2400 IS
- PowerShot A2500
- PowerShot A2600
- PowerShot A300
- PowerShot A3000 IS
- PowerShot A310
- PowerShot A3100 IS
- PowerShot A3200 IS
- PowerShot A3300 IS
- PowerShot A3400 IS
- PowerShot A3500 IS
- PowerShot A400
- PowerShot A4000 IS
- PowerShot A410
- PowerShot A420
- PowerShot A430
- PowerShot A450
- PowerShot A460
- PowerShot A470
- PowerShot A480
- PowerShot A490
- PowerShot A495
- PowerShot A510
- PowerShot A520
- PowerShot A530
- PowerShot A540
- PowerShot A550
- PowerShot A560
- PowerShot A570 IS
- PowerShot A580
- PowerShot A590 IS
- PowerShot A60
- PowerShot A610
- PowerShot A620
- PowerShot A630
- PowerShot A640
- PowerShot A650 IS
- PowerShot A70
- PowerShot A700
- PowerShot A710 IS
- PowerShot A720 IS
- PowerShot A75
- PowerShot A80
- PowerShot A800
- PowerShot A810
- PowerShot A85
- PowerShot A95
- PowerShot D10
- PowerShot D20
- PowerShot E1
- PowerShot G1 X
- PowerShot G10
- PowerShot G11
- PowerShot G12
- PowerShot G15
- PowerShot G16
- PowerShot G5
- PowerShot G6
- PowerShot G7
- PowerShot G9
- PowerShot N
- PowerShot Pro1
- PowerShot S1 IS
- PowerShot S100
- PowerShot S110
- PowerShot S120
- PowerShot S2 IS
- PowerShot S200
- PowerShot S3 IS
- PowerShot S5 IS
- PowerShot S50
- PowerShot S60
- PowerShot S70
- PowerShot S80
- PowerShot S90
- PowerShot S95
- PowerShot SX1 IS
- PowerShot SX10 IS
- PowerShot SX100 IS
- PowerShot SX110 IS
- PowerShot SX120 IS
- PowerShot SX130 IS
- PowerShot SX150 IS
- PowerShot SX160 IS
- PowerShot SX170 IS
- PowerShot SX20 IS
- PowerShot SX200 IS
- PowerShot SX210 IS
- PowerShot SX220 HS
- PowerShot SX230 HS
- PowerShot SX240 HS
- PowerShot SX260 HS
- PowerShot SX270 HS
- PowerShot SX280 HS
- PowerShot SX30 IS
- PowerShot SX40 HS
- PowerShot SX50 HS
- PowerShot SX500 IS
- PowerShot SX510 HS
- PowerShot TX1