Deleting Documents in the Print Queue (Windows)

FAQ ID: 8200178600

Release date: 20 October 2008

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Solution

When printing documents from a computer, if the printing stops halfway or the documents cannot be printed for some reason, these data may remain on the computer as documents in the print queue.
If there are documents in the print queue of a computer, new documents added to the print queue cannot be printed. In that case, you need to delete the documents in the print queue, and then print again.
Follow the instructions below to print the documents again after having deleted the documents in the print queue.


ATTENTION
  • The following instructions are intended for Windows Vista. The screen images and operations may differ slightly in Windows XP and Windows 2000.
  • This Printing Guide uses the [SELPHY CP760] as an example for explanatory purposes. The [SELPHY CP770] also has the same operational features.

1. Double-click the printer icon () in [Task Tray] on the lower-right corner of the screen.

If the printer icon does not appear in [Task tray], click [Start] > [Control Panel] > [Hardware and Sound] > [Printer], and then double-click the icon of the printer you wish to use.

2. The following screen appears.

3. Click [Printer], and then click [Cancel All Documents].


ATTENTION
  • If you click [Cancel All Documents], the documents in the print queue will not be printed.


4. The following screen appears, so click [Yes].

5. The following screen appears, so confirm that all documents in the print queue have been deleted.

6. Print the documents again.


NOTE
  • If you are using more than one printer, confirm whether there are documents in the print queue for other printers. If there are documents in the print queue, delete all documents in the print queue following the instructions above.
  • If you cannot delete the documents in the print queue even after having performed these procedures, restart the computer and delete the documents again.

Applicable Models

  • SELPHY CP760
  • SELPHY CP770

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