If any error occurs during printing, a message is displayed on the [LCD monitor] of the printer. If a problem occurs while the printer is connected to the camera, the camera's LCD monitor may display an error message.

Messages displayed on the [LCD monitor] and troubleshooting

Message displayed on the [LCD monitor]	Troubleshooting
No paper / ink	• Check that the cartridge is correctly inserted. • Change the cartridge to a new one. • If paper is not feeding correctly, remove the cartridge, and manually remove any paper remaining in the printer.
Paper jam!	• Press (BACK) to eject the paper. If the paper is not ejected, turn the power off and turn it on again. If the printer fails to eject the paper, contact a Canon Customer Support center for assistance.
Ink Error	• Remove the cartridge from the printer, take up the slack in the ink sheet, and then reload the cartridge. If the cartridge is stuck in the printer, contact a Canon Customer Support center for assistance.
Cannot print! / Could not print XX images	• The following images cannot be printed. - An image with a data size that is too big. Images larger than 8000 x 8000 pixels cannot be printed - An image that is corrupted - An image other than JPEG • When you wish to print an image with the printer connected to the camera, check if the size of the image matches the recording pixels of the image in the camera. If the size is not appropriate, resize the image and convert it as necessary to a JPEG image that the camera can display. • Limit the size of image files to less than 8000 x 8000 pixels. • This printer supports image data conforming to the Design rule for Camera File system.
No Image.	• Check whether there are images recorded on the memory card. Also check if there are images added to Favorites, saved for Reprint or in the Print History. • Check whether readable image data is recorded on the memory card. • The image file name (folder name) sometimes cannot be recognized if it contains double-byte characters (Japanese, Chinese or Korean). Change double-byte characters to single-byte alphanumeric characters. • Use a personal computer to print data that has been edited or processed on a personal computer.
Hardware Error	• Check if there are other problems than cartridge problems. • Turn the printer and camera power off, then turn on again. If the error message does not clear, contact a Canon Customer Support center for assistance.
Cartridge cover is open	• Close the cartridge cover. If the error message does not clear, turn the power off and on again.
This camera cannot print B / W Insert memory card to print	• Black and white printing is not possible when a camera is connected (except when PictBridge () is displayed on the LCD monitor of the camera). Insert a memory card to print.
Creative Cartridge Inserted Change the cartridge	• Printing from a camera or a mobile phone using the gold or silver print supporting cartridge (Easy Photo Pack E-P20G / E-P20S) is not possible. Change the cartridge to a cartridge other than the gold or silver print supporting cartridge.
Cartridge has been changed	• The cartridge was changed for a cartridge of a different size after the print menu was displayed. Insert a cartridge of the same size or change the print settings.
Cartridge has been changed Trim Settings Adjusted	• If the cartridge is changed after the trimming settings have been made, the printer automatically sets the trimming frame again to fit the paper size.
Cartridge not compatible	• Use a cartridge that is compatible with this printer.
Communication error!	• Turn the printer, camera and computer power off, then turn on again. • Check the connection between the camera and the printer by referring to procedures 1 to 3 of "How do I print with the date (Camera Direct / PictBridge)" If the error message continues to display, contact a Canon Customer Support center for assistance.
Disconnected	• Make sure that the printer and the sender are within an appropriate distance. • Check the sender's power supply. • If you are connecting via Bluetooth, the connection may interrupt depending on the signal condition. Try to establish the connection again.
Cartridge incorrectly inserted or not loaded	• Insert the cartridge. • Remove the cartridge and insert it again all the way, then close the cartridge cover.
Image too large.	• Images larger than 8,000 x 8,000 pixels, or 32 MB or larger files cannot be played back. Select another image. • When printing from a mobile phone (wirelessly), the maximum image file size that can be transmitted is approx. 3 MB (maximum file size varies depending on the mobile phone).