Cautions concerning counterfeit accessories of digital cameras and video camcorders
FAQ ID: L00000241
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Release date: 14 March 2014
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Based on our investigations, we have confirmed that there are counterfeit Canon lithium battery packs, battery chargers, and AC adapters for Canon digital camera and Canon video camcorder products on the market. These counterfeit products have not been designed, produced, or licensed by Canon, but they fraudulently display the Canon logo and other trademarks. Traders in counterfeit Canon products frequently attempt to sell their products on various internet auction sites.
In many cases, counterfeit products are not equipped with protective devices to meet Canon’s designated quality standards. As a result, when they are used with cameras or video camcorders, or charged, they can cause overheating, leakage, ignition, rupture, and other malfunctions in the products they are used with. In the worst cases, not only could these counterfeit products damage the cameras and video camcorders in which they are used, but they could also cause fire, burns, blindness and other serious accidents and injuries.
For your safety, we strongly advise against the use of counterfeit products, and rather, recommend Canon-brand genuine battery packs, battery chargers, and AC adapters, which fulfill the safety standards of the countries in which they are sold as well as Canon’s own safety standards.
Please be advised that Canon is not responsible, and will not accept liability, for any malfunctions, damages or injuries caused by counterfeit products or compatible batteries, battery chargers, and AC adapters used with Canon products.
Please take special precautions when purchasing batteries, chargers, and adapters, especially when purchased through internet auctions to ensure the product you receive is not a counterfeit.
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To help customers avoid purchasing counterfeit products, all Canon’s genuine lithium-ion battery packs are sold with a distinctive Hologram Security Label on the package (see below), which verifies their authenticity. When purchasing battery packs, please refer to this information and check the Hologram Security Label. (See the following images for the labels.)
1. Lithium-ion battery pack.
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Canon’s Genuine Hologram Security Label (on the product packaging).
Note: The Hologram Security Label changes in pattern and color depending on the angle from which it is viewed.
Please note that for the following model, the Hologram Security Label is also attached to the battery pack.
Target model: NB-12L
Canon’s Genuine Hologram Security Labels (Battery pack)
Note: The Hologram Security Label changes in pattern and color depending on the angle from which it is viewed. A battery communication error is displayed when a non-genuine Canon battery pack is used with a camera or a camcorder compatible with the NB-12L. The message will prompt you to respond.
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Sample of a counterfeit battery pack that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
LP-E6
NB-4L
NB-5L
NB-7L
BP-511
LP-E5
LP-E8
2. Battery chargers
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Sample of a counterfeit battery charger that have been confirmed. (The font for the Canon logo on the counterfeit product is bold, unclear, and appears out of balance.)
CB-2LX
3. Compact power adapters
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Sample of a counterfeit compact power adapter that have been confirmed. (Appearance shape is different obviously.)
CA-590
CA-590E
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If you have any enquiries, please contact us for further assistance.
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